Information
Collection and Use
Axio ("Us" or "We") is the sole owner of information collected on
this site to purchase most products and services from
axioluggage.com. (refer to the next paragraph for the limited
exceptions to this). We will not sell, share, or rent this
information to any third parties, except as outlined in this
policy. We collect information from our customers to process orders
and better serve you with pertinent information, such as order
confirmations, order status updates, and to provide you with
information on products and services that are available from us or
parties associated with us.
We may also use such information to better understand the shopping
experiences of you individually or in conjunction with a group of
our customers. Information collected includes your name, shipping
address, billing address, telephone numbers, e-mail address, and
payment information such as your credit card number. We also
require you to submit a username and password of your choice for
your future access to your account information. To safeguard that
your user name and password remain confidential, DO NOT share this
information with anyone. If you elect to receive our newsletter,
surveys, or special promotions, your contact information will be
used for the delivery of these items. However, if you elect not to
receive newsletters, surveys, or special promotions, we may still
periodically send other transactional communications to you that
contain customer relationship information. This includes, for
example, informational emails regarding changes in our policies,
changes in our methods of conducting business, or requesting that
you review the information we have on file for you or the options
that you have previously selected regarding your transactions with
us. We may also gather or receive information on you from third
party sources, such as marketing databases made available for
commercial purchase. Our use of such information will comply with
applicable law, the limitations imposed by the third party on us in
connection with our receipt of such information from such third
party sources, but not necessarily this privacy
statement.
Registration
In order to process your orders placed on this website, you must
first complete the registration form. During registration, you will
be required to provide your contact information, which includes
your name, e-mail address, telephone number and street address.
This information is used to provide you with important
axioluggage.com services such as automated order status updates via
e-mail.
Order
Most of the information collected in the registration process will
be used to process orders. During the order process, you will have
to provide financial information such as your credit card number,
expiration date, money order, wire transfer or check information.
This information is used for billing purposes and to fulfill your
order. If we have trouble processing an order, we will use this
contact information to get in touch with you. To properly process
your credit card information, we must share your personal and
financial information with the merchant bank for authorization and
approval.
Sharing
We may employ third party companies to perform functions on our
behalf. These functions may include order fulfillment, package
delivery, marketing assistance, postal and e-mail delivery,
customer service, data analysis, and credit processing. The third
parties we contract for these purposes have limited access to your
personal information and may not use it for other purposes. Among
such third parties are the three referenced immediately below.
FedEx
Corporation
942 South Shady Grove Road
Memphis, TN 38120
1-800-GO-FEDEX
www.fedex.com
UPS
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, GA 30328
www.ups.com
United States Postal
Service
US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com
Links
Axio website contains links to other sites. Please be aware that
Axio is not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site
and to read the privacy statements of each and every website that
collects personally identifiable information. This privacy
statement applies only to information collected by this
website.
Special
Offers
Our special offers are sent only to customers who grant Axio
permission to send them such information. To honor the privacy of
our users, we offer the option to not receive these types of
communications. At the time of your order, you may opt to not
receive special offers by clicking the appropriate field.
Furthermore, all special offers are sent via e-mail and include an
opt-out link if you no longer wish to receive special offers.
Please reference the Choice/Opt-out section below for further
details on how to be removed from our mailing list should you
choose to be removed.
Correction/Updating/Reviewing
Personal Information
Customers may change or review their stored account information
such as street address or e-mail address through our website by
visiting our Help section. You must have your username and password
in order to access your account. In the event you forget both your
username and password, please contact our customer service
department for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving Axio special
offers, promotional materials, and newsletters, Axio provides
several ways to do so. Users who no longer wish to receive our
special offers, newsletters or promotional materials may opt-out of
receiving these communications by un-checking the "permission to
send" field when processing their orders. They may also send
e-mails to unsubscribe@axioluggage.com with a request to
be removed.
Notification of
Changes
If we decide to change our Privacy Policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any, we
disclose it. We reserve the right to modify this privacy statement
at any time, so please review it frequently. If we make material
changes to this policy, we will notify you here, by email, or by
means of a notice on our homepage. If you have opted out of
receiving communications from Axio, you will still be able to view
news of policy changes at www.axioluggage.com.
Otherwise, you may e-mail customerhelp@axioluggage.com and request
assistance from our customer service department about changes and
updates.
Last Update: The Privacy Policy contained herein became officially
effective 08-10-10.
Axio
P.O. Box 34251
Indianapolis, IN 46234